We use NZ Post or New Zealand. NZ Post has a delivery target of three working days and New Zealand Couriers has a delivery Target of two-three days however please add an additional 1-2 days for order processing.

For orders outside of New Zealand, these can take up to 10 days to be delivered however, we try our best to ship these out ASAP and use fast courier services!

YES! We now ship to Australia!

Please get in touch as soon as possible so we can change this, you can do this via our instagram @estellethelabel or email info@estellethelabel.co.nz

At Estelle, we understand that sometimes you may need to make a change or return your jewellery purchase. We want to ensure that you have a smooth and hassle-free experience, so we have implemented an exchange and returns policy that takes into consideration both your needs and our commitment to quality.

Exchanges:

For most of our jewellery pieces, we are happy to offer exchanges within 7 days of your order being delivered. However, please note that due to hygiene reasons, we are unable to accept exchanges for earrings. We apologise for any inconvenience this may cause, but your health and safety are our top priority.

If you wish to exchange your jewellery for a different style or size, please reach out to our customer support team. They will guide you through the process and provide you with all the necessary information to complete your exchange smoothly.

Returns:

While we strive to provide you with the best possible shopping experience, we understand that sometimes a return may be necessary. However, please note that we do not accept returns for earrings due to hygiene reasons or sale items.

If you have received a jewellery piece that is damaged or defective, please contact our customer support team within 7 days of receiving your order. They will assist you in resolving the issue and provide you with instructions on how to return the item if necessary.

Important Information:

- All exchanged or returned items must be in their original condition, unworn, and with all original packaging and tags intact.

- The customer must use a trackable shipping method when returning items to us to ensure their safe arrival.

- Please note that any shipping fees incurred for exchanges or returns are the responsibility of the customer, unless the item received was damaged or defective.

If you have any further questions or need assistance with an exchange or return, please don't hesitate to contact our friendly customer support team. We are here to help and ensure that you are completely satisfied with your Estelle purchase.

To initiate a return or exchange, simply contact our customer support team at info@estellethelabel.co.nz or via instagram @estellethelabel. Please provide your order number and reason for the return or exchange. Our team will guide you through the process.

All returns and exchange postage costs are covered by the customer.

Refunds will be issued to the original payment method used for the purchase. Please allow 3-5 business days for the refund to reflect in your account, depending on your bank or credit card provider.

Sale items are only eligible for returns and exchanges if they are faulty.

If you have any further questions or need assistance with your return or exchange, please don't hesitate to reach out to our friendly customer support team at info@estellethelabel.co.nz or via instagram @estellethelabel

We're here to help!

Our collection features high-quality materials such as 925 sterling silver, 18K gold plated Sterling silver and 18K Gold Plated stainless steel! . Each piece is carefully crafted to ensure longevity and timeless beauty.

Please follow the product description about the wear and care of each product, some pieces we recommend not to be in contact with water where other pieces are 100% tarnish free!

To keep your Estelle jewelry looking its best, we recommend following these care instructions:

• Avoid exposing your jewelry to harsh chemicals, such as perfumes, lotions, and cleaning products.
• Remove your jewelry before engaging in activities that may cause damage, such as swimming or exercising.
• Store your jewelry in a cool, dry place, preferably in a jewelry box or pouch to prevent scratches.
• Regularly clean your jewelry with a soft, lint-free cloth to remove any dirt or oils.

While some of our jewelry pieces may have adjustable features, such as extendable chains or resizable bands, not all items can be adjusted. We recommend checking the product description or contacting our customer support team for specific information on adjustability.